You can track the delivery status of your order by going to the "My Account" area, in the "Order" section or using the tracking link sent in the shipping confirmation email.

If your package is returned to the sender, please contact us by email at contact@yade-paris.fr, providing your contact details (surname, first name, address, telephone number, email address and order number) and we will find a solution together as quickly as possible.

If your package is lost or undelivered, please contact us by email at contact@yade-paris.fr, providing your contact information (first name, last name, address, phone number, email address, and order number). We'll find a solution together!

You have 14 days after receiving your order to make a return or exchange. To do this, simply request it here , all the steps will be explained to you step by step.

Your items must be returned to us in their original condition, unworn and unwashed, in their original packaging intact, and with the product label undetached.

To return menstrual panties, the packaging must be intact and the tab above the zip must not be torn.

To return tights, the packaging must not have been opened. If a piece is returned to us and does not meet these return conditions, you will be refunded with a possible deduction depending on the anomaly noted.

Once the returned package has been received, and after verification that the return conditions have been met, your refund will be issued within 14 days.

Refunds will be issued via the same payment method used when placing your order. If this payment method is no longer available (e.g., expired bank card), the refund will be issued in the form of a voucher.

In the case of purchasing a pack benefiting from a promotion, the order may be subject to a refund in proportion to the number of products returned.

To choose your size, go to the "Size Guide" tab on each product page. If you would like more information or more specific advice regarding size, you can write to us by email at contact@yade-paris.fr.

We recommend washing your items at a maximum temperature of 30°C, using a net bag, and air drying them. For more details, you can find all our care instructions in the "Frequently Asked Questions" section on each product page.

We do our best to produce as lean as possible to avoid any unnecessary production or fabric waste. We therefore prioritize restocking throughout the season.

To be kept informed of these restocks, we invite you to subscribe to our alert available on each product page.

You can pay for your order via Paypal, credit card (Visa, Mastercard, American Express, Carte Bleue and Maestro) or gift card.

The e-card is sent to you by email and contains a code to enter when paying for your order. Simply enter the code in the "Discount Code or Gift Card" box.

The e-gift card can be used on multiple orders, without time limit and on all of our collections.

Once your order is validated, you will receive a confirmation email. You can also find your order history by going to the "My Account" section, under "Orders."